MISSING THE EXAM

Candidates who are absent from a scheduled exam appointment or who are denied access to an appointment due to a failure to present proper identification must contact GBCI or Prometric to reactivate their eligibility ID so it can be used to schedule another appointment. Any such candidates are responsible for all exam fees unless the absence was excused due to an emergency.

All candidates seeking excused absences based on an emergency situation must contact Prometric’s candidate care within 10 days of the original examination date. Prometric requires faxed documentation of the emergency in order to excuse the absence. Inclement weather is not acceptable as an excused absence unless the test center was closed (see the candidate handbook for more information).